FAQs

Below we’ve included our commonly asked questions.

Got more questions? Get in touch!

• What is an S7 Tracker?

  An S7 tracker is a entry-level tracker that does not stop the car from being stolen but does track the vehicle’s location and this can be viewed by yourself on an App and the monitoring station who monitor the vehicle for you.

  This will suffice your insurance if they have told you that you need an S7 tracker fitted but bear in mind that next renewal they may insist on an S5 Tracker and unfortunately, it’s not upgradeable so maybe worth opting for the S5 in the first place.

  We offer 0% finance over 4 months on all our trackers.

• What is an S5 Tracker?

  S5 tracker are now the highest level of Thatcham Insurance approved tracking available – it has two options with or without immobilisation.

  With Immobilisation is also known as S5 PLUS and comes with 2 x DRST Tags. You keep the tags separate from your car keys. If one of these tags is not in the car it will not start.

  S5 plus trackers can also be immobilised by the monitoring station. You can stop your car starting even if the tags are in the car. If the car was stolen and the tags can also stop the car from re starting

  You get an APP for your smartphone so you can monitor the tracker yourself also.

  Check out our S5 Trackers, here.

• What is an S5 Plus Tracker?

  S5 trackers & s5 PLUS trackers are the highest level of Thatcham Insurance approved tracking available. S5 PLUS has Immobilisation that stops the car from being stolen and comes with 2 x DRST tags.

  If one of the tags is not in the car it will not start.

  S5 plus trackers can also be immobilised by the monitoring station. You can stop your car starting even if the tags are in the car. If the car was stolen and the tags can also stop the car from re starting

  You get an APP for your smartphone so you can monitor the tracker yourself also.

  Check out our S5 Trackers, here.

• What are DRST or driver tags?

  DRST – Driver Recognition Tags are standard on most S5 and S5 plus trackers there are a few tracker brands that use smartphones now as tags, the monitoring centre know that if the tags are not in the vehicle that it’s not being driven by an authorised person so will make immediate contact with you via all the contact details they have and if not make a decision to inform the police.

  If you have a S5 tracker with immobilisation or a S5 plus tracker if the tags are not in the car it will not start.

  View are S5 and S5 plus trackers, here.

• My car is a hybrid or EV Electric car will a tracker fit?

  Yes we can fit trackers to hybrid or electric vehicles. If you’re looking at a tracker for a hybrid of EV the best bet is to message us or give us a call we are happy to assist.

• Do you work weekends?

  We work all over the UK and often have availability on a Saturday and Sunday but it cant be guaranteed but we will do our best to accommodate your needs.

• Why do I have to pay a subscription?

  All insurance-approved trackers go through to a monitoring station which has a cost to operate, the device also has communication costs so has to be passed on to the end-user the customer. Most start at £9.99 a month via DD.

  Get in touch with us and we can assist you with the cheapest or best solution to your needs.

• How does the 0% finance work?

  The Tracker Team finance works really simply.

  1. You fill in the online form with your details.
  2. We email and text you the link to and make the first payment so if the device is £400 you pay £100.
  3. The next three payments are taken from the card you paid on the same day for the next three months.
  4. We come and fit the products.

• Do I get a certificate?

  Yes, you can get this direct from the provider of the tracker.

• Can I move from vehicle to vehicle if I sell my car?

  Most trackers can be moved but please <a href=”https://trackerteam.co.uk/contact-us/”>contact us</a> for further details.

• Who are Tracker Team?

  Our Head office is in West Yorkshire, we are a privately owned vehicle security company with no ties to any suppliers.

  This gives us the opportunity to advise you on the best product for your needs. Based on a solid backing and great staff every month we get busier and busier.

  Tracker Team Ltd is us and we are proud of who we are and what we do.

• Are you VAT registered and will I get a VAT receipt?

  Yes, we are VAT registered, and when the balance is settled we will email you or post if required a full VAT receipt for you showing the product your car, and your name and address.

• Are all prices Incl. VAT or plus VAT?

  All prices are Including VAT so there is nothing else for you to pay on top of the displayed price.

• I have just bought a new car will they be careful when they install it?

  Yes, our engineers are used to working on high-end prestige and sports cars each day and take ultra care of your vehicle.

• How soon can you install my tracker after I buy online?

  We will be in touch with you the next working weekday and liaise with you, it can be as soon as the next day but tends to be up to three working days away.